How Do You Respond to Upsetting, Annoying, and Disappointing Things That Happen?
Not the initial, visceral response, but what you do next.
I’m about to publish my first new book in 2 years. This is super exciting because this book is the conclusion to the series I’ve been working on since 2015.
Saturday morning, before departing for an all-day event 2 hours away, I checked my email. The eBook variation — available for pre-order — had been canceled. WTAF? They claim I didn’t upload the final file in time. But I’m completely certain that I did. I chose to respond to the email, send the file again, and hope it will be resolved.
It wasn’t until Sunday morning that I checked my email again. No can do, I must re-create the eBook. What about the existing paperback pre-order? Why can’t I work off this same combined title? It’s not until Monday morning that I have my answer.
Much to my annoyance, I must recreate the eBook and reupload it. Plus, because it’s 24 hours until it was scheduled to be published, I must publish it now.
This is super annoying, really upsetting, and disappointing. Anyone who pre-ordered the eBook was informed the book — in that form — wasn’t coming. That has the potential to negatively impact my reputation as an author.
