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Treat Them the Same Way You Desire to Be Treated
Kindness, compassion, and basic human decency are what everyone desires to be treated with.
This time of year, tempers flare easily.
There is a ton of stress, pressure, and expectation during the holidays. People are easily caught up in the feeding frenzy that is holiday shopping.
Black Friday is arguably this is the biggest shopping day of the year. Thus, lots of people are out and about buying this, that, and the other thing.
Unless you are making your purchases online — you’re dealing with salespeople, customer service people, and cashiers. Likewise, customer service reps on the phone get particularly inundated this time of year.
They also take a tremendous amount of abuse. They get all the ire, frustration, and anger people find due to the intensity of this season — largely undeservedly.
I’ve worked in retail and customer service multiple times. I have been yelled at, cursed out, and abused by people who were not mad or upset at me, per se — but I was the person they faced, so their ire was put on me.
It was bad enough before the pandemic. Now, it’s worse. These largely underpaid workers are also faced with shortages because many have chosen not…
